Privacy Policy

1. Introduction

Welcome to the Ekam Hospitality Group website. Your privacy is of paramount importance to us. This Privacy Policy details how we collect, use, process, and protect your personal information when you visit our website, make reservations at our venues, or interact with our services.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

To deliver our premium hospitality experiences, we may collect the following categories of personal information:

• Contact Details: Your name, email address, telephone number, and mailing address.
• Reservation Details: Venue preference, reservation date and time, party size, dietary requirements, and specific hospitality preferences.
• Technical Data: Your IP address, browser type, operating system, and navigation behaviors monitored via cookies and other analytical tools.

3. How We Use Your Information

We process your information in accordance with applicable legal frameworks for the following purposes:

• Facilitating table bookings, event inquiries, and administrative notifications.
• Personalizing your dining, lounge, or stay experience to meet your designated tastes.
• Improving our website performance, customer care standards, and promotional campaigns.
• Sending marketing updates, promotional popups, and newsletters, provided you have opted in.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information. Your details may be shared with trusted third parties solely under the following circumstances:

• With booking systems and database providers that maintain our operational workflow.
• When required by law enforcement or competent regulatory authorities to comply with safety and public health mandates.
• To protect the rights, property, or safety of Ekam Hospitality Group, our patrons, or members of the public.

5. Security of Your Data

We implement standard physical, technical, and administrative measures to secure your personal data from unauthorized access, loss, or alteration. All electronic communication is encrypted using secure protocols. However, please note that no system is entirely secure, and you share information at your own risk.

6. Your Rights

Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of the personal data we hold about you. If you wish to invoke these rights, or if you want to opt out of promotional emails, please contact our privacy officer at the email listed below.

7. Contact Information

For questions or concerns regarding this Privacy Policy or our data management practices, please contact us at:

Ekam Hospitality Group
Email: info@ekamhospitality.com
Phone: +44 07776808353